For everyone
Getting Started
Connecting your mailbox, once, in about a minute.
Before you begin
You need two things:
- Your mailbox password — the one your mail provider issued for your email account. This is not your ERPat password.
- Your administrator to have finished the server setup. If they have not, Webmail says so rather than letting you try.
If your organisation manages mailbox passwords centrally, you will not see a password box at all. Your administrator connects your mailbox for you — there is nothing for you to do here.
Connect your mailbox
- Open Webmail from the left menu.
- If you are not connected yet, ERPat offers a Set password link. Follow it to My Mail Account.
- Check the Mailbox username. It is usually your full email address; leave it as-is unless your provider uses a different sign-in name.
- Enter your mailbox password and save.
ERPat tests the password before saving it. If your mail server refuses it, nothing is stored — so a typo cannot leave a wrong password sitting in the system. You are told it was rejected and can try again.
What the status means
| Status | What it means | What to do |
|---|---|---|
| Connected | Your mailbox is working. | Nothing. |
| Not connected | No password has been stored yet. | Enter your mailbox password. |
| Password rejected | Your mail server refused the stored password — usually because it changed on the provider's side. | Enter the new password. |
| Locked | Too many failed attempts in a row. | Wait for the countdown, or ask an administrator to clear it. |
Why the lockout exists
It is not there to inconvenience you. If ERPat kept retrying a password your mail provider is rejecting, the provider would eventually lock your mailbox — and that lock is one no ERPat administrator can clear. Stopping early keeps the problem inside ERPat, where it can be fixed.
Where your password goes
It is encrypted before it is stored and is only decrypted at the instant ERPat opens a connection to your mail server. It is never shown again, never written to a log, and never sent back to your browser. An administrator can replace it, but cannot read it.