Learn how to use active ERPat modules through role-based instructions, standard operating procedures, field legends, standards, compliance reminders, and step-by-step workflows. Every guide is synchronized from the owning module and versioned whenever its instructions change.
Showing 13 of 395 synchronized guides.
Enable the Helpdesk module, configure per-pillar toggles, assign RBAC permissions, and navigate the Help Center.
Every Helpdesk RBAC permission key — grouped by pillar — with its label, action, level, and what it gates. Filterable.
The Integration REST API (api/v1/help, read-only, help:read scope) and the End-User API (v1/api/me/tickets read+write, v1/api/me/help-articles read).
The AkbAI-powered Company Handbook: upload a PDF (or start from a DOLE template), let AI split it into draft sections, review, and publish an employees-only searchable handbook.
ERPat Helpdesk — Module Documentation Interactive, multi-page HTML documentation for the Helpdesk module (Tickets, Knowledge Base, Internal Wiki, Web Pages & Help Center, and the…
Definitions of every Helpdesk term and the full legend of status badges and icons used across the module.
Staff-only internal how-to articles and process notes, managed with categories and articles under the Help controller.
The public, searchable self-service knowledge base: categories, articles, publishing, anonymous guest access, and CMS-themed public shell.
What the ERPat Helpdesk module is: a unified support hub uniting Tickets, Knowledge Base, Internal Wiki, Web Pages and the AkbAI Company Handbook.
Email-to-ticket via IMAP, outbound notifications, agent signatures, and the auto-close-inactive-tickets automation.