Onboarding Experience Design
Teacher: Andrea Cruz
About this course
A candidate's first impression of your company is sealed long before day one, and reinforced or ruined in the first ninety days after. This course walks HR practitioners and people managers through building a deliberate, measurable onboarding experience for Philippine organizations, from the moment an offer is signed to the point a new hire is fully productive.
You will move beyond a checklist mentality and learn to design pre-boarding communications, structure a 30-60-90 day plan, set up a buddy or mentor system, and coordinate with statutory requirements (SSS, PhilHealth, Pag-IBIG, BIR) without letting compliance paperwork overshadow the human welcome.
- Map the end-to-end onboarding journey from offer acceptance to 90-day review
- Design pre-boarding touchpoints that reduce day-one anxiety and no-shows
- Build a practical 30-60-90 day plan template with clear milestones
- Set up and support a peer buddy system
- Coordinate government-mandated enrollment and documentation smoothly
- Define and track time-to-productivity and other onboarding success metrics
Course curriculum
8 ModulesStudent reviews
4.5Very practical course, though I wish there were more examples for onboarding remote or field-based employees specifically.
I used the journey mapping exercise with our hiring managers and it exposed three handoffs nobody owned. Fixed immediately after this course.
Our buddy program used to be informal and inconsistent. The module on selecting and briefing buddies gave us a repeatable process across departments.
Good content overall but the compliance module felt a bit rushed given how important it is for Philippine employers.
Andrea explains the statutory coordination part so clearly. I finally understand how to sequence SSS, PhilHealth, and Pag-IBIG steps without overwhelming a new hire in week one.
The 30-60-90 template alone was worth the course. We rolled it out last month and our new sales hires finally have clear milestones instead of vague expectations.
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