Prio Full Time
Job description
About this role
Support ERPat customers through ticket triage, troubleshooting, documentation and escalation coordination.
What you will do
- Respond to customer tickets with clear troubleshooting steps.
- Reproduce reported issues and collect useful evidence for engineering.
- Maintain help notes for recurring HR, payroll and attendance questions.
What helps you succeed
- Experience supporting business software or operational teams.
- Patient communication style and organized ticket follow-through.
- Comfortable testing workflows and writing concise issue summaries.