About this role
BytesCrafter IT Solutions is looking for a reliable and customer-oriented System Support professional to join our team. This role will be responsible for assisting clients who use our ERPat System, helping them resolve system concerns, understand system functionality, and ensure that their day-to-day operations run smoothly.
This position is suitable for individuals who enjoy problem-solving, troubleshooting, and working directly with clients. Applicants may apply with or without prior experience, while experience in technical support, ERP systems, or software applications is an advantage.
Key Responsibilities
- Provide first-level technical and functional support to clients using the ERPat System.
- Receive, investigate, and respond to client concerns regarding system functionality and usage.
- Troubleshoot reported issues and identify possible causes and solutions.
- Guide clients on how to properly use ERPat features and modules.
- Determine whether a concern is caused by user configuration, system settings, data, or a potential software bug.
- Reproduce reported issues when necessary and provide complete details to the development team.
- Coordinate with developers, QA personnel, and project managers for concerns requiring further investigation or system changes.
- Monitor and follow up on reported concerns until they are properly resolved.
- Document client concerns, troubleshooting steps, resolutions, and recurring issues.
- Assist with system implementation, configuration, testing, and client validation when needed.
- Help prepare or improve support documentation, guides, and troubleshooting procedures.
- Maintain professional and clear communication with clients throughout the support process.
Qualifications
- Graduate or undergraduate of Information Technology, Computer Science, Information Systems, or a related field.
- Applicants with or without experience are welcome to apply.
- Experience in Technical Support, System Support, ERP Support, Help Desk, or Customer Support is a plus.
- Basic understanding of software applications and computer systems.
- Good troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Patient and comfortable assisting clients with different levels of technical knowledge.
- Good documentation and organizational skills.
- Willingness to learn and understand ERP systems and business processes.
- Ability to work independently and coordinate effectively with different teams.
Preferred Skills
- Experience supporting ERP, HRIS, Payroll, Accounting, or other business management systems.
- Basic knowledge of databases or SQL is an advantage.
- Familiarity with ticketing or issue-tracking systems is a plus.
- Basic understanding of software testing and bug reporting.
- Ability to analyze and reproduce technical issues.
- Experience communicating directly with business clients is an advantage.
What We Offer
This position provides an opportunity to develop your skills in ERP systems, technical support, troubleshooting, client relations, and business process analysis while working directly with organizations that use our software solutions.